PCruz USA Customer Service

Our professionals provide trainings for your employees at your facilities immediately after the installation completion. Our engineering department PCruz with the most effective and efficient will guide your employees training methods for all operations including, but not limited to controls, usage. safety, and maintenance of the machinery. The training includes certification and advanced seminars.

At the installation stage, we give onsite training to make sure your new machine works at its best and issue the respective certificate. You can always request further training on special topics and we will find the most efficient way to deliver it to you. Depending on your needs, it can be arrange as a series of online consultations, an onsite visit or a seminar at our facilities.

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Service

ON-SITE SUPPORT AND MAINTENANCE SERVICE
Our customer service team is trained to solve any issue you might have with the machine in 24 hours.

PREVENTATIVE MAINTENANCE
We advise keeping machines in the best condition at all times to ensure the quality of work. This also extends our guarantee term. ALWAYS HERE FOR YOU

REMOTE SUPPORT
This service, available only for CNC machines, allows our technical team to access the machine from our offices and solve electronic and mechanical problems in a very short time, even in minutes.

SOFTWARE UPGRADE& CUSTOMIZATION
To ensure that your PCruz machines always perform at the edge of their capabilities and perfectly meet your needs, we upgrade our software and offer customization options.

INSTALLATION
Our engineers will perform all installation and commissioning works on your site. On-site training: After the installation, our professionals will provide trainings for your employees in your premises.